Design mockup Not a live practice. Nobody described here is a licensed therapist, and nothing on the page is medical advice.

Blackwell Manual TherapyNorth Kansas City, Missouri

(816) 555-0168

Licensed massage therapy for injury, pain and post-surgical recovery.

One therapist, two rooms, inside a chiropractic office off Armour Road. Most people arrive with a referral, a claim number, or a date they are trying to get back to.

Monday to Thursday, 9:00 to 6:00. Friday, 9:00 to 1:00.
Referrals taken by fax or email. New patients booked within a week.

A treatment room dressed for the next appointment: one padded table under fresh white linens with a face cradle, a bolster and a rolling stool, lit by a curtained window.

A first visit

Length
75 minutes, of which the first 15 are intake and range of motion.
Bring
Any imaging report, surgical note or plan of care you already have. Nothing is required.
Wear
Whatever you arrived in. You undress to your own comfort and stay draped throughout.
Afterwards
A short written note of what was worked and what was found, sent to whoever asked for it.

Every figure on this page is a placeholder written for a mockup. No real practice books to these numbers.

What a session is

The work here is manual and specific. A session is built around one region and one reason for coming, and it is normal for a whole hour to be spent on a shoulder while the rest of the body is left alone.

The techniques used are the ordinary ones of the clinical side of the trade: myofascial release, trigger point work, neuromuscular technique, sports and rehabilitation massage, manual lymphatic technique, and scar tissue mobilisation once a surgeon has released someone for it. Cupping and instrument-assisted work are available and are not used on everybody.

What that work does for any particular person is not something a web page can say, and this one does not try. It is a description of what happens in the room, and the person who can tell you whether any of it belongs in your care is the clinician already looking after you.

Sessions run to a length, not to a script

Thirty, sixty and ninety minute appointments exist because different problems need different amounts of time, not because there is a tiered menu. A follow-up after a rotator cuff repair looks nothing like a follow-up for a driver with lingering neck pain.

Notes are kept, and they are yours

Findings, technique, region, pressure and response are written down after each visit. Copies go to a referring clinician when you ask for them, and to you whenever you want them.

A treatment table made up along its length with a taut white sheet, a folded blanket at the foot, and bolsters and rolled towels waiting on a cart beside it under a wall clock.
Draping is not optional and not negotiable. Only the region being worked is uncovered, and it is covered again before the next one is opened, which is why a day of appointments goes through a shelf of linen. The photograph was generated for this mockup and is not a real room.

What a referral needs

From the clinician
Name, credential and contact. Region to be treated. Any precaution or restriction.
Frequency
How often, and for how long, so the schedule can be held open.
On a claim
Adjuster, claim number, date of injury, and the attorney of record if there is one.
Fax and email
(816) 555-0169 · referrals@blackwellmanual.example

An illustration of the sort of information a practice like this would ask for. It is not a form, not a legal requirement, and not a description of any insurer's rules.

Referrals and claims

A good share of the schedule comes from other people's offices. Chiropractors down the hall, physical therapists a few miles away, an orthopaedic practice that sends people out for soft tissue work between visits, and occasionally a primary care office that has run out of things to try.

Co-treating means the referring clinician sets the direction and this office reports back to it. Nothing is started that a treating clinician has not been told about, and anything that needs their sign-off waits for it.

Personal injury and workers' compensation work has its own paperwork rather than its own technique. Billing on a claim, a lien or a letter of protection is arranged before a first appointment, never after it, and how any of it is finally paid is between you, your insurer and your attorney. This practice is not a party to that and does not advise on it.

Whether massage is covered under any plan, claim or policy is a question only the plan, the claim or the policy can answer. Read your own documents and ask your own adjuster.

The rooms

Two rooms
Both with a wide table, adjustable face cradle, and bolsters for side-lying and post-surgical positioning.
Linen
Changed between every appointment. Sheets, towels, face cradle covers, bolster covers.
Scent
Unscented lotion by default. Nothing is diffused into the air.
Access
Ground floor, no stairs, parking outside the door.

Kept plain on purpose

There is no music you have to listen to, no candle, and no waiting area built to keep anybody waiting. It is a treatment room in a medical suite, and it is set up so that somebody who has come straight from an appointment down the hall does not have to change register to lie down.

The front counter of the suite: a long light wood reception desk with a clipboard and pen set out on it, a plant, a desk phone and a window looking onto the parking lot.
The counter you pass on the way in. Intake paperwork is two sides and takes about five minutes.
Laid out on a white towel: a stack of silicone cupping cups, two stainless steel soft tissue tools, a goniometer, a roll of tape and an unlabelled bottle of lotion.
Cups, steel tools, a goniometer and unscented lotion. Used when a case calls for them.

Hours

Monday to Thursday
9:00 to 6:00
Friday
9:00 to 1:00
Saturday and Sunday
Closed
Cancellations
Twenty-four hours, waived for anything that is clearly not your fault.

Invented hours and invented prices. Neither has been checked against any real practice and neither should be relied on for anything.

Rates and hours

Prices are posted because being asked to call for them wastes everybody's morning. They are the same whether a visit is paid for privately or billed to a claim.

First visit, 75 minutes$120Intake, range of motion screen and treatment.
Follow-up, 60 minutes$95The usual appointment.
Focused, 30 minutes$55One region, often between other appointments.
Extended, 90 minutes$140Where more than one region is involved.
Written note to a clinicianNo chargeSent on request after any visit.

The office

Phone
(816) 555-0168
Fax
(816) 555-0169
Email
front.desk@blackwellmanual.example
Address
123 Main Street, Suite 200
North Kansas City, Missouri 64116

Placeholders, every line of them. Do not call, write to, or drive to any of it.

Finding the office

Suite 200 is at the back of the building, past the chiropractic front desk and down the corridor on the right. Anyone at the front will point you at it. Park anywhere in the lot.

Questions about licensing, complaints, or whether a therapist you are considering is registered go to the Missouri Board of Therapeutic Massage, which keeps the register and is the only body that can answer them.

The linen room: open shelving stacked with folded white sheets and towels, a glass-fronted supply cabinet, rolled towels on the counter and a plant by the window.
The linen room, one door down from Suite 200. The photograph was generated for this mockup and is not a real building.